You need a persistent and durable storage to trace call activity of an IVR (Interactive Voice Response) system.
Call duration is mostly in the 2-3 minutes timeframe. Each traced call can be either active or terminated. An
external application needs to know each minute the list of currently active calls. Usually there are a few calls/
second, but once per month there is a periodic peak up to 1000 calls/second for a few hours. The system is
open 24/7 and any downtime should be avoided. Historical data is periodically archived to files. Cost saving is a
priority for this project.
What database implementation would better fit this scenario, keeping costs as low as possible?
Use DynamoDB with a “Calls” table and a Global Secondary Index on a “State” attribute that can equal to
“active” or “terminated”. In this way the Global Secondary Index can be used for all items in the table.
Use RDS Multi-AZ with a “CALLS” table and an indexed “STATE” field that can be equal to “ACTIVE” or
‘TERMINATED”. In this way the SQL query is optimized by the use of the Index.
Use RDS Multi-AZ with two tables, one for “ACTIVE_CALLS” and one for “TERMINATED_CALLS”. In this
way the “ACTIVE_CALLS” table is always small and effective to access.
Use DynamoDB with a “Calls” table and a Global Secondary Index on a “IsActive” attribute that is present
for active calls only. In this way the Global Secondary Index is sparse and more effective.