SELECT THREE

Verifying that a computer functions properly after you repair it ensures that _____. SELECT THREE A. third-party software is working B. the original issue has been resolved C. the computer falls under service warranty D. the computer will continue to function after the repair E. no new problems have been introduced during the repair Show […]

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which of the following steps should you try FIRST?

To isolate a video problem as hardware or software on a Mac, which of the following steps should you try FIRST? A. Replace the built-in display. B. Reinstall the appropriate Mac OS. C. Verify the hard disk with Disk First Aid. D. Start up from a known-good startup volume. Show Answer

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Which TWO of the following are clues that may indicate …

Which TWO of the following are clues that may indicate a ‘no video’ condition? SELECT TWO A. You do not hear a startup chime. B. You may hear fan or drive noise. C. You cannot connect to the Internet. D. The power button or power indicator lights up. E. The cursor is frozen and the […]

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Which THREE of the following are clues that may indicat…

Which THREE of the following are clues that may indicate a ‘no power’ condition? SELECT THREE A. You do not hear a startup chime. B. You cannot connect to the Internet. C. You do not hear any fan or drive noise. D. The cursor is frozen and the system is unresponsive. E. The power button […]

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Which of the following would be the BEST question to as…

A customer claims that her Mac cannot connect to her AirPort Express network at home. Which of the following would be the BEST question to ask her FIRST? A. Can any other computer successfully join her network? B. Does your ISP support wireless access to the Internet? C. What type of wireless card is installed […]

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What is the most effective question to ask him FIRST?

A customer states that he cannot open a Keynote file. What is the most effective question to ask him FIRST? A. Can you open any files? B. Can you open other Keynote files? C. Is your Mac connected to a network? D. What version of Keynote are you using? Show Answer

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Which of the following would be the most appropriate qu…

Which of the following would be the most appropriate question to ask FIRST, when gathering information from customers about a problem with their Apple product? A. What is the issue? B. What operating system are you using? C. Did you turn off the computer improperly? D. What steps have you taken to resolve the problem […]

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