What is the first step to troubleshoot this issue?

A customer notices that the battery menu bar icon on her MacBook (13-inch Early 2008) displays thealert “Service Battery.” What is the first step to troubleshoot this issue? A. Reset the SMC. B. Replace the battery. C. Replace the power adapter. D. Remove and reseat the battery. Show Answer

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what information will the user need?

If a user would like Address Book to sync with a valid Google or Yahoo account, what information willthe user need? SELECT ALL THAT APPLY A. password B. email address C. server port settings D. LDAP server address E. CalDav server address Show Answer

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What built in feature would allow you to clear all prin…

while troubleshooting a printing issue you notice that the print queues have jobs that are stuck andcannot be deleted. What built in feature would allow you to clear all print queues and start over? A. Queue Utility B. Options & Supplies C. Reset Printing System D. Print Sharing Preferences Show Answer

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