What steps can you advise Jeff to take to resolve the issue?

Jeff uses his living room television as a display for his Mac mini. Jeff states the Bluetooth keyboard paired with his Mac mini intermittently stops responding. Whatsteps can you advise Jeff to take to resolve the issue? SELECT THREE. A. Make sure Show Bluetooth in menu bar is selected in System Preferences. B. Press a […]

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What troubleshooting step should Jhon try first?

John is attempting to use Handoff with his recently updated iPhone and Mac. It is not pairing successfully. He just added home networking equipment to improvesignal range. What troubleshooting step should Jhon try first? A. Verify that iPhone Cellular Calls are turned on in System Preferences > Network. B. Reset Network Settings on iPhone. C. […]

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Why is it important to use the Globally Unique Identifi…

Why is it important to use the Globally Unique Identifier (GUID) partition scheme on an Intel-based Mac? SELECT TWO. A. The GUID partition scheme contains the necessary standard apps for OS X. B. Firmware updates for Intel-based Macs require a GUID partition scheme. C. Master Boot Record (MBR) requires a GUID partition map. D. You […]

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How can you easily disable login items to see if they a…

An iMac starts, but becomes unresponsive after the login screen. How can you easily disable login items to see if they are causing the issue? A. Hold the Shift key at start up to Safe Boot. B. Start the iMac to OS X Recovery and reinstall OS X C. Hold Command-S to enter single-user mode, […]

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What should you do first if a MacBook Air (13-inch, Mid…

What should you do first if a MacBook Air (13-inch, Mid 2013) does not show the AirPlay Display menu icon on a network with an Apple TV (3rd generation)? A. Reset all of the settings on the Apple TV and rejoin the network. B. Startup the MacBook Air from Recovery HD and reinstall OS X. […]

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What do you do next?

The installation of OS X Yosemite has failed. First Aid in Disk Utility reports directory damage but cannot repair it. What do you do next? A. Reinstall OS X using the Recovery System. B. Replace the hard drive. C. Erase the hard drive and then reinstall OS X. D. Restart the machine and download the […]

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Which of the following would be the best option in App …

Mary is really busy and must focus on a weekly reports. She really needs to update her apps in OS X, but it is not always a convenient time when App Store notifiesher. Which of the following would be the best option in App Store notifications for Mary to select? A. Click “Don’t Ask Me […]

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How does John enable this feature?

John often uses his computer around his roommates. He would like to keep his information private by requiring a password each time the computer wakes fromsleep. How does John enable this feature? A. Open System Preferences and click Desktop & Screen Saver. Click ‘Require password immediately after sleep or screen saver begins.’ B. Open Security […]

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Which of the following would help you effectively isola…

Bill says no matter what he tries he cannot open a specific document in Pages. Which of the following would help you effectively isolate the issue? A. Attempt to open a different Pages document. B. Quit Pages and try to open the document with Text Edit. C. Quit Pages and adjust the framework which may […]

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Which of the following customer scenarios would Monitor…

Wireless Diagnostics incorporates Monitor Mode. Which of the following customer scenarios would Monitor Mode help with the most? A. A customer is having trouble sending and receiving Mail on a company wireless network. B. A customer will intermittently have a Wi-Fi connection drop. The customer cannot narrow down any specific time that it happens. C. […]

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