The GREATEST benefit in implementing an expert system is the:
capturing of the knowledge and experience of individuals in an organization.
sharing of knowledge in a central repository.
enhancement of personnel productivity and performance.
reduction of employee turnover in key departments.
The basis for an expert system is the capture and recording of the knowledge and experience of
individuals in an organization. Coding and entering the knowledge in a central repository, shareable
within the enterprise, is a means of facilitating the expert system. Enhancing personnel productivity
and performance is a benefit; however, it is not as important as capturing the knowledge and
experience. Employee turnover is not necessarily affected by an expert system.