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To develop a successful business continuity plan, end user involvement is critical during which of
the following phases?

Business recovery strategy

Detailed plan development

Business impact analysis (BIA)

Testing and maintenance

End user involvement is critical in the BIA phase. During this phase the current operations of the
business needs to be understood and the impact on the business of various disasters must be
evaluated. End users are the appropriate persons to provide relevant information for these tasks,
inadequate end user involvement in this stage could result in an inadequate understanding of
business priorities and the plan not meeting the requirements of the organization.

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